Seifuu Creations currently ships within Australia and New Zealand. We are dedicated to providing the best service to our local and regional customers. While we do not offer shipping beyond these areas at this time, we are exploring future expansion.
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Orders over $100: 
Standard Shipping: We're offering free trackable standard shipping on all orders over $100 now. 
Express shipping: $15

Orders under $100:
Standard shipping: $12
Express shipping: $15

Flat shipping rate for New Zealand Customer:
Standard shipping: $30
Express shipping: $50

We stand by the quality of our products, but certain natural changes may occur over time and are not covered under warranty. Here’s what’s included and what’s not:

• Cracks and Chips: Small cracks or chips may develop with frequent use, which is considered normal wear and tear unless caused by an obvious manufacturing defect.
• Discoloration: Ceramics may experience slight color changes over time, especially when exposed to heat or sunlight. This is a natural part of the aging process.
• Glaze Variations: Handmade ceramics may have subtle differences in glaze, color, or texture. These unique characteristics are part of their artisanal charm!
• Improper Care: Damage resulting from improper care—such as using harsh detergents, microwaving non-microwave-safe items, or exposing products to rapid temperature changes—is not covered under warranty.

We encourage proper care and handling to ensure the longevity of your cherished pieces. Thank you for understanding!

We will replace any purchased items found to be damaged at the time of delivery. However we will not take responsibility for any breakages after the order has been delivered in good condition.

At the time of delivery, if your order is in damaged condition, please contact us via email at hey@seifuucreations.com.au within 2 days of delivery and include a photo of the damaged item. A replacement of the damaged item will be sent as soon as possible.